Debugging a Pod

If a pod shows “Pod is loading…” for more than a few minutes, there is usually an issue with starting it. The causes of this can be varied. Some common ones are a lack of space, wrong env vars or some issue inside the application container. You can follow the below steps to isolate the issue:

Check Logs

In most cases, the detailed error can be found in the pod logs. To view them, follow these steps:

1. Navigate to your pod card.
2. Click on the More button located at the bottom right of the pod card.
3. Select Show Logs from the dialogue menu that appears.

Some apps also write logs to their persistent storage. Those can be accessed via SFTP.

If the error is still unclear or no log is available, you can also use Report Issue, include the logs you got, and we’ll investigate further.

Restart Pod

You can restart the pod from More > Restart Pod. This will resolve many errors and can be needed to apply changed settings.